DISTANCE SALES CONTRACT
This contract has been drawn up in accordance with Article
9/A of the Law No. 4077 on the Protection of Consumers (TKHK) and the
Regulation on Distance Contracts, published in the Official Gazette. For
matters not covered by the provisions of the TKHK, relevant articles of the
Turkish Commercial Code and the Code of Obligations shall apply.
PARTIES
SELLER
- Title:
Troyan İç ve Dış Tic. LTD. ŞTİ.
- Address:
Ahmediye Mah. Emin Ongan Sok. No:4/1, 34672 Üsküdar, Istanbul, Turkey
- Telephone: +90 533 540 85 20
- Email:
[email protected]
BUYER (CONSUMER)
- Name, Surname or Title: Member's Name
- Address:
Member's Address
- Phone:
Member's Phone Number
- Mobile Phone: Member's Mobile Phone Number
- Email:
Member's Email Address
SUBJECT OF
THE AGREEMENT
This contract governs the rights and obligations of the
parties regarding the sale and delivery of products listed on www.troyarn.com and
purchased electronically by the BUYER from the SELLER, in accordance with the
provisions of the Law No. 4077 on the Protection of Consumers and the
Regulation on Distance Contracts.
The BUYER acknowledges having been informed electronically
about the characteristics, sales price, payment method, delivery conditions,
right of withdrawal, and return policies of the products before placing the
order and confirms this information electronically before completing the
purchase.
The preliminary information form and invoice sent to the
BUYER's registered email address during the transaction are integral parts of
this contract.
CONTRACTUAL
PRODUCT / SALE PRICE / DELIVERY INFORMATION
Details regarding the type, quantity, brand, model, sales
price, payment method, delivery person, delivery address, invoice information,
and shipping fee of the products purchased by the BUYER from www.troyarn.com are
provided in the forms completed during the purchase process.
RIGHT OF
WITHDRAWAL
The SELLER guarantees the following right to the BUYER:
The BUYER has the right to withdraw from the contract by
refusing the goods or services within 14 days from the date of
receipt of the goods or signing of the contract, without incurring any
penalties or providing a reason. Upon receipt of the withdrawal notice, the
SELLER will process the withdrawal promptly.
Exceptions to the Right of
Withdrawal
The right of withdrawal does not apply to:
- Custom-made or personalized products.
- Perishable goods or items nearing their expiration date.
- Sealed goods (e.g., CDs, DVDs, software) that have been
unsealed after delivery.
- Goods whose prices fluctuate due to financial market
conditions.
- Services fully performed before the withdrawal period ends,
with the consumer's prior consent.
To exercise the right of withdrawal, the BUYER must notify
the SELLER in writing via [email protected] within the
specified 14-day period. Products must be returned undamaged, complete with all
packaging, accessories, and documentation.
Shipping costs for the return are borne by the BUYER unless
otherwise agreed. Refunds are issued within 10 business days
after the SELLER receives the returned product(s) and verifies their condition.
Refunds are made to the payment method used during the purchase.
TERM OF
CONTRACT
The SELLER will deliver the product(s) to the cargo company
within 5 business days after receiving the payment. This
period may be extended by 10 days with prior notification to
the BUYER. If the payment is not completed or an issue arises, the SELLER is
not obligated to deliver the product(s).
DELIVERY
CONDITIONS
- The SELLER is responsible for delivering the products to the
courier company for shipment to the BUYER’s provided address.
- If the BUYER is unavailable at the delivery address, the
courier will leave a notice. The BUYER must coordinate with the courier
company to retrieve the package.
- The BUYER must inspect the product upon delivery. If there is
visible damage or defects, the BUYER should refuse delivery and request a
damage report from the courier.
DISPUTES
In case of disputes:
- SELLER records (including electronic data) are considered
conclusive evidence.
- Consumers can direct complaints to the Consumer Arbitration
Committees or Consumer Courts in their jurisdiction, within the monetary
limits set by Turkish law.
- For non-consumer BUYERS, disputes will be resolved under the
provisions of the Turkish Commercial Code and the Code of Obligations.
CONFIRMATION
OF THE CONTRACT
The BUYER declares having read and understood all terms in this contract, including the preliminary information provided electronically before completing the purchase. The BUYER agrees to the terms by confirming electronically via www.troyarn.com
SELLER
INFORMATION AND SUPPORT
Troyan
İç ve Dış Tic. LTD. ŞTİ.Ahmediye Mah. Emin Ongan Sok. No:4/1
34672 Üsküdar, Istanbul, Turkey
Telephone: +90 533 540 85 20
Email: [email protected]