Distance Sales Contract

Article 1 - Parties to the Agreement
SELLER: troyarn.com
Email: info@troyarn.com
BUYER: Customer

Article 2 - Subject of the Agreement
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts, regarding the sale and delivery of goods/services that the Buyer has ordered electronically from the Seller's www.troyarn.com website, that have the qualities mentioned in the agreement and the sales price specified in the agreement. The Buyer accepts and declares that he/she is informed about the basic qualities of the goods/services subject to sale, the sales price, payment method, delivery conditions, etc., all preliminary information about the goods/services subject to sale and the right of "withdrawal", that he/she has confirmed this preliminary information electronically and then ordered the goods/services. The preliminary information and invoice on the payment page on the www.troyarn.com website are integral parts of this agreement.

Article 3 - Date of Contract
These two copies of the contract previously signed by the seller have been signed and accepted by the buyer on the date the Distance Sales Contract is approved and one copy will be sent to the buyer's e-mail address.

Article 4 - Delivery of the Goods or Services, Place of Performance of the Contract and Delivery Method
The goods/services will be delivered to the Customer at the address to be notified by the Seller.

Article 5 - Delivery Costs and Performance
Delivery costs belong to the buyer. If the seller has declared on its website that the delivery fee of those who shop above the amount it has declared will be covered by itself or that it will make free delivery within the scope of the campaign, the delivery cost belongs to the seller. Delivery is made as soon as possible after the stock is available and the price of the goods is transferred to the seller's account. The seller delivers the goods/services within 30 (thirty) days from the date of order and reserves the right to extend this period by an additional 10 (ten) days with a written notification. If the price of the goods/service is not paid for any reason or is cancelled in the bank records, the seller is deemed to be relieved of the obligation to deliver the goods/service.

Article 6 - Cash on Delivery Fee
The cash on delivery service is a payment option provided by the cargo company. The cargo company collects the fee determined by itself for this service. This service fee belongs to the cargo company and cannot be returned in case of product return. If you do not want to pay an extra fee when purchasing your product, you can make your payments safely by choosing the secure payment option with a credit card without paying any extra service fee.

Article 7 - Buyer's Declarations and Commitments
The Buyer shall inspect the goods/services subject to the contract before receiving them; shall not receive goods/services that are damaged or defective such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The obligation to carefully protect the goods/services after delivery belongs to the Buyer.
If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned. If the relevant bank or financial institution does not pay the price of the goods/services to the Seller due to the unfair or illegal use of the Buyer's credit card by unauthorized persons for reasons not caused by the Buyer's fault after the delivery of the goods/services, the Buyer is obliged to send the goods/services to the Seller within 3 (Three) days, provided that they have been delivered to him/her. In this case, the delivery expenses belong to the Buyer.

Article 8 - Seller's Declarations and Commitments
The seller is responsible for the delivery of the goods/services subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any. If the goods/services subject to the contract are to be delivered to a person/organization other than the buyer, the seller cannot be held responsible for the person/organization to whom the delivery is made not accepting the delivery.

The seller shall return the price of the goods/services and any valuable documents within 10 (ten) days after the withdrawal declaration reaches the seller. The seller shall receive the goods/services back within 20 (twenty) days. For justified reasons, the seller may supply the buyer with equal quality and price before the performance period in the contract expires. If the seller thinks that the performance of the goods/services has become impossible, the seller shall notify the buyer before the performance period in the contract expires. The paid price and any documents shall be returned within 10 (ten) days. Goods/services that are defective or broken, whether or not they are among the goods/services sold with a warranty certificate, can be sent to the seller for the necessary repairs under warranty conditions, in which case the delivery costs will be covered by the seller.

Article 9 - Features of the Goods or Services Subject to the Contract
The type and kind of the goods/service, quantity, brand/model, color and sales price including all taxes are as specified in the information on the goods/service introduction page on www.troyarn.com and in the invoice which is considered an integral part of this contract.

Article 10 - Cash Price of the Goods or Services
The cash price of the goods/service is included in the sample invoice sent to the customer at the end of the order and in the invoice sent to the customer together with the product.

Article 11 - Term Price
The price of the goods/service according to the term made to the sales price is included in the sample invoice sent to the customer at the end of the order and in the invoice sent to the customer together with the product.

Article 12 - Interest
It cannot exceed the interest rate determined by the Government of the Republic of Turkey each year and in any case 30%. The buyer is responsible to the bank it works with.

Article 13 - Down Payment Amount
The down payment amount of the goods/services is included in the sample invoice sent to the customer at the end of the order and in the invoice sent with the product.

Article 14 - Payment Plan
If the buyer makes a purchase with a credit card and in installments, the installment type selected by the buyer from the site is valid.
In installment transactions, the relevant provisions of the contract signed between the buyer and the cardholder bank are valid. The credit card payment date is determined by the provisions of the contract between the bank and the buyer. The buyer can also follow the number of installments and payments from the account statement sent by the bank.

Article 15 - Right of Withdrawal
The buyer may exercise the right of withdrawal within 14 (fourteen) days from the delivery of the goods/services subject to the contract to him/her or to the person/organization at the address he/she indicates. In order to exercise the right of withdrawal, it is required to notify the seller's customer services by e-mail or phone within the same period and that the goods/services have not been used within the framework of the provisions of Article 15 and in accordance with the preliminary information published on the www.troyarn.com website, which is an integral part of this contract. In case of exercise of this right, the original invoice for the goods/services delivered to the 3rd party or the buyer must be returned. The price of the goods/services is returned to the buyer within 14 days following the receipt of the notice regarding the right of withdrawal and the goods/services are received back within a period of 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the buyer. The delivery fee, cash on delivery fee and cargo fee of the goods/services returned due to the right of withdrawal are covered by the customer.

Article 16 - Goods and Services for which the Right of Withdrawal Cannot be Used
Goods/services that cannot be returned due to their nature are goods/services that deteriorate rapidly and have expired, single-use goods/services, hygienic goods/services, evening goods/services, all kinds of software and programs that can be copied. In addition, in all kinds of software and programs, various media (DVD, CD, etc.), computer and stationery consumables (toner, cartridge, ribbon, etc.) and cosmetics, in order to use the right of withdrawal, the packaging of the goods/services must be unopened, intact and unused.

Article 17 - Default and Legal Consequences
In the event that the Buyer defaults on transactions made with a credit card, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney fees from the buyer and in any case, if the buyer defaults due to the debt, the buyer agrees to pay the seller's losses and damages due to the delayed performance of the debt.

Article 18 - Competent Court
In disputes that may arise from this contract, Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade, Consumer Courts are authorized above the specified value; in places where these are not available, Civil Courts of First Instance are authorized.